Thank You FOR BOOKING,
WE look forward to see you!
感謝您的預約，期待見到您啊！
Cancellation & Late arrival
取消預約及遲到
Please give a minimum of 12-hour notice if you wish to cancel or reschedule your float. Simply shoot us an email or give us a call to cancel or reschedule. Each weekdays booking only allows ONE time cancellation/ reschedule; for weekends/ public holiday bookings, no cancellation/ reschedule is allowed. ( Including gift vouchers and other redemption vouchers)
如要取消或更改預約，需於12小時前透過電郵或致電與我們聯絡確認。每次平日的預約只限一次更改／取消機會；週末及公眾假期不接受更改／取消機會。(包括贈禮券和其他換領券）
Do arrive on time. We will familiarize you with floating if you visit the first time.
If you are late, your float session might be shortened/ forfeited as it affects the next floater. Thank you for your understanding.
請按預約時間準時到達。若您是首次光臨FLOAX，我們會先作簡單療程及設施介紹，讓您安心使用。
為免影響對後續客戶的服務，如遇上遲到情況，該節療程時間會被縮短。多謝您的明白與體諒。
For cancellation/ reschedule more than once; cancellation/ reschedule during weekends and public holidays; or cancellation/ reschedule less than 12 hours notice, you will be charged the full price of one float session or be deducted one session from your package. Prepayment will also be required for future booking. Thank you for your understanding. ( Including gift vouchers and other redemption vouchers)
如取消／更改預如約時間多於一次；於週末及公眾假期更改／取消預約；或於預約時間12小時內臨時更改／取消，我們會收取相等於當次療程費用或扣取一次套票次數。該客人將在未來的預約均先需要預繳。敬請明白。(包括贈禮券和其他換領券）