You are about to disconnect from the weight of the world
準備感受無重的世界
rates &
paSs
價目及精選優惠
SPECIAL TERMS
特別條款
All services and products purchased are non-refundable.
If you wish to pay via bank transfer/ PayMe or FPS and do advance booking for sessions during weekends or public holidays, please do the pre-payment on working days in advance. Your booking will be confirmed after we receive your transaction record by email or Whatsapp.
*Please note pre-payment is not refundable and customers are allowed to re-schedule one time only (please notify us 12 hours in advance to your original booking).*
所有已付款的療程服務和商品均不接受退款。
如閣下欲透過銀行轉賬 / PayMe / FPS付款，並預約週末和公眾假期，請預早於工作天付款，並透過電郵或Whatsapp 傳送入數紙或轉賬資料給我們，以便確認您的預約。
*請注意轉賬後不可退款，但如有需要可為您更改預約時間一次（需於原定預約時間12小時前通知）*
Cancellation & Late arrival
取消預約及遲到
Please give a minimum of 24-hour notice if you wish to cancel or reschedule your float. Simply shoot us an email or give us a call to cancel or reschedule. Each booking only allows ONE time cancellation/ reschedule. ( Including gift vouchers and other redemption vouchers)
For cancellation/ reschedule more than once or cancellation/ reschedule less than 24 hours notice, it will incur a 100% charge for each treatment, or deduct one session from your Month pass.
Prepayment will also be required for future booking. Thank you for your understanding. ( Including gift vouchers and other redemption vouchers)
Do arrive on time. We will familiarize you with floating if you visit the first time.
If you are late, your float session might be shortened/ forfeited as it affects the next floater. Thank you for your understanding.
如要取消或更改預約，需於24小時前透過電郵或致電與我們聯絡確認。每次預約只限一次更改／取消機會。(包括贈禮券和其他換領券）
如取消／更改預如約時間多於一次；或於預約時間24小時內臨時更改／取消，我們會收取相等於當次療程費用或扣取一次套票次數。該客人將在未來的預約均先需要預繳。敬請明白。(包括贈禮券和其他換領券）
請按預約時間準時到達。若您是首次光臨 FLOAX，我們會先作簡單療程及設施介紹，讓您安心使用。
為免影響對後續客戶的服務，如遇上遲到情況，該節療程時間會被縮短。多謝您的明白與體諒。